How to get a return label?
To get your return label, you can visit Easy Returns on our website and follow the prompts. OR you can call our toll-free number (1-800-387-7088) and an agent will be happy to help you.
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Returns and Exchanges
What is the returns process?
Phone: (1-800-387-7088). Email Form: https://www.silverts.com/ca/contact-us
How to deal with damaged items in shipping
We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are beyond our control, and issues like this can happen.Please send a photo to [email protected] (or use this form)
I received my return label but what is my RMA number?
The RMA number is the same as the "return number".
Will UPS pickup my return package?
Unfortunately, UPS will not pick up your return package.The package must be dropped off at any UPS store/location nearest you.
What is the return address for Canada?
Our Canadian return depot address is:Canadian Returns Logistics c/o Silverts3131 Pepper Mill Court, Mississauga ON L5L 4X6Canada
What is the return address for the US?
Our return depot address in the US is:C/O Silverts6759 Port RoadGroveport, OH43125
Can I drop off to the depot?
Regarding your inquiry about returning a package to our depot, unfortunately, this is not the correct process for a return. It can easily get misplaced. Based on our return policy by choosing UPS, the refund will be processed automatically once drop
Why is the refund less than the actual order?
Your refund is less than the actual order amount because if you purchased the return label, $9.95 will be deducted from the refund amount. Additionally, the initial shipping charge on your invoice is non-refundable.
Why do I not see a refund on my statement yet?
While you might have seen a confirmation of a refund from Silverts, in some cases a refund will not appear on your credit card statement for up to a week.
How many digits is the RMA/Return Number?
The RMA or Return number is 10 digits for the USA, and 9 digits for Canada.
How do I find my return label online?
Return labels are always sent by Silverts over email. It can end up in spam or junk because there’s an attachment. Additionally, please double-check that the email address you placed your original order with is correct.
Common issues with returns
You might have issues during the returns process if:. You inadvertently placed the order as a guestThis means you won't be able to find your order in the account. The order was just deliveredIt might not be fully processed in the system as informatio