Shipping Protection
What is Shipping Protection?
Shipping Protection is an optional add-on available at checkout that protects your order in the event it is lost, stolen, or damaged during transit. It allows us to resolve shipping issues quickly and send a replacement without lengthy courier invest
Is Shipping Protection required?
No. Shipping Protection is completely optional. However, we strongly recommend it for added peace of mind.
What does Shipping Protection cover?
Shipping Protection covers: • Packages lost in transit • Packages marked delivered but not received • Packages stolen after delivery • Items damaged during shipping
What is not covered under Shipping Protection?
Shipping Protection does not cover: • Orders with incorrect shipping information entered at checkout • Packages returned due to an incorrect or incomplete address • Delays caused by carriers or customs • Orders refused at delivery Please ensure your
How do I file a Shipping Protection claim?
If your order is lost, stolen, or damaged: 1. Contact our Customer Care team at [[email protected]] 2. Include your order number 3. Provide photos (for damaged items or packaging, if applicable) Our team will review your claim and guide you t
How long do I have to report an issue?
• Lost packages: Please contact us within 7 days of the last tracking update. • Marked delivered but not received: Contact us within 5 days of delivery confirmation. • Damaged items: Report within 3 days of delivery with clear photos.
How long does it take to resolve a claim?
Once all required information is received, claims are typically reviewed within 1–3 business days. If approved, a replacement will be shipped promptly, or a refund will be processed to your original method of payment (based on your preference).
Can I get a refund for Shipping Protection?
Shipping Protection is non-refundable once your order has shipped. If you contact us before your order ships, we may be able to remove it.
What happens if I did not purchase Shipping Protection?
If Shipping Protection was not selected at checkout, we will still do our best to assist you. However, resolution may depend on carrier investigation and timelines, which can take longer.
Can I add Shipping Protection after placing my order?
Shipping Protection can only be added at checkout and cannot be added once an order has been placed.