Silverts Canada

&#x2022;&#xA0; &#xA0;&#xA0;Lost packages: Please contact us within 7 days of the last tracking update.&#x2022;&#xA0; &#xA0;&#xA0;Marked delivered but not received: Contact us within 5 days of delivery confirmation.&#x2022;&#xA0; &#xA0;&#xA0;Damaged items: Report within 3 days of delivery with clear photos.

•	Lost packages: Please contact us within 7 days of the last tracking update.
•	Marked delivered but not received: Contact us within 5 days of delivery confirmation.
•	Damaged items: Report within 3 days of delivery with clear photos.

How long do I have to report an issue?

Shipping Protection

How to get a return label?

What is the returns process?

How to deal with damaged items in shipping

I received my return label but what is my RMA number?

Will Canada Post pickup my return package?

What is the return address for Canada?

What is the return address for the US?

Can I drop off to the depot?

Why is the refund less than the actual order?

Why do I not see a refund on my statement yet?

How many digits is the RMA/Return Number?

Where can I find my return label?

Common issues with returns

Returns and Exchanges

Is there a print catalog?

Can we pick up at your store?

How do I know if the size is correct?

How long does it take to get the Gift Card?

How long do your specials run?

What forms of payment are accepted?

Will I be charged for duty as a Canadian customer?

Why do I have to pay for shipping?

Can I be billed or do I have to pay with credit card?

Is Silverts Really a Canadian Company?

Do you have a French speaking agent?

Why is the quantity of my item not available?

I didn't receive my $10 Promo Code

I am experiencing issues with placing my order

Common Issues for Canadian Orders

How do I know if my order went through?

Why is my promo code not working?

Where do you ship to?

I would like to unsubscribe

How Can I Make A Change To Items In My Cart

How Can I Find What I Want to Buy?

Do I Need an Account to Shop?

Nursing Home Facility Account Benefits

Is there a Black Friday Promotion This Year?

How do I determine the right shoe size?

How do I find the right bra size?

Where can I find your size chart?

How can I check the gift card balance?

What does “H” means in footwear sizing?

Is your footwear machine washable?

Does Silvert’s Adaptive ship from Canada?

What are the benefits of Silvert’s Adaptive shipping from Canada?

Has Silvert’s Adaptive improved shipping for Canadian customers?

Which Shipping carrier do you use?

How long will it take to receive my order?

Can you shop for multiple needs at once?

Do you accept doctor’s prescription for adaptive clothing?

Shopping Assistance

How do I change my account address?

How to sign up for an account

Managing My Account

I forgot my promo code, can you apply it to my order?

When will my order ship

Why can I not cancel my order?

About missing tracking information

How does Silverts handle exchanges?

Why can't I see past orders in my account?

I need help making an order

How long does it take to receive the gift certificate I purchased online?

Ordering

Shipping Times and Costs: Canada

About undeliverable packages

Find a missing package that shows as delivered

Is my shipment late?

What to Know About Canada Post Delays

Shipping

What is Shipping Protection?

Is Shipping Protection required?

What does Shipping Protection cover?

What is not covered under Shipping Protection?

How do I file a Shipping Protection claim?

How long does it take to resolve a claim?

Can I get a refund for Shipping Protection?

What happens if I did not purchase Shipping Protection?

Can I add Shipping Protection after placing my order?

How long do I have to report an issue?Updated a month ago