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Ordering

I forgot my promo code, can you apply it to my order?

If the order is in "Open status" we can make the necessary modifications. However, if the order is already in progress, we unfortunately cannot make any changes. Please feel free contact us to see how we can help.

When will my order ship

There are two delivery options- Regular shipping and Rush shipping:. For more information about shipping and the associated costs, please visit this page. *Please note: We are unable to ship orders to P.O. Boxes.†Rush orders placed after noon (EST) w

Why can I not cancel my order?

About missing tracking information

Here are some reasons why tracking information may not be available:. If related to orders for Canada: There can be a pause of a few days when the package is clearing customs.

How does Silverts handle exchanges?

If you are unsatisfied with the product you have ordered, please follow the returns process and place a new order accordingly. We look forward to helping you find the right product for your needs.

Why can't I see past orders in my account?

You might have ordered as a guest. To see past orders, you must create an account and place the order under this account.

I need help making an order

Confused by the online checkout, or need some assistance? We also accept orders by phone. When you've picked out what products you want, write down the item numbers, sizes, colors, and quantities, then call us at 1-800-387-7088 to place your order.