I am experiencing issues with placing my orderUpdated a month ago
While we work to ensure that ordering from our website is as seamless as possible, we understand that you might encounter some errors during the checkout process.
Here are some things to double-check:
- Complete Form Fields:
- Double-check that all required form fields, such as shipping address, as well as checkboxes are complete. Pay attention to accepting the Terms and Conditions as this is commonly overlooked. Incomplete or missing information may hinder the checkout process.
- Browser Compatibility:
- Try switching to a different web browser. Sometimes, certain browsers may have compatibility issues with the website's checkout system. Popular browsers like Google Chrome, Mozilla Firefox, or Safari are often reliable choices. If you are on your mobile device, try using your desktop computer.
- Disable Browser Extensions:
- Some browser extensions or add-ons may conflict with the checkout process. Temporarily disable them and attempt to place the order again.
- Verify Billing Information:
- Double-check the accuracy of the billing information you've entered. Ensure that your name, address, and payment details are correct and match the information associated with your payment method.
- Check Your Internet Connection:
- Ensure that you have a stable and reliable internet connection. A weak or unstable connection can lead to errors during the checkout process.
- Issues with Stock:
- If you receive the error message regarding Quantity Not Available, make sure to check that the size and color of the item match before determining if it is really out of stock.
Please note that when a product runs out of stock, there can be a delay for this to show up on the website. In some cases, this can explain why you are having difficulty checking out of a particular size or color.
If you are still experiencing issues, do not hesitate to reach out to customer care for further assistance.