Silverts Canada

Silverts has a dedicated website for Canadian customers.&#xA0;You can determine if you&apos;re on the Canadian site the following ways:&#xA0; 1. If you see /ca after&#xA0;<a href="//silverts.com">silverts.com</a> (silverts.com/ca) 2. Prices on products will show the currency code CAD next to them&#xA0; 3. The country is also listed in the top right corner of the website with a dropdown menu which you can change on your own.&#xA0; <img src="https://attachments.gorgias.help/g68x3/hc/rwdq/d2520be9-855b-4897-9a79-3afd3c0fcd59-13f5fba6-f4a3-4a34-8d82-bcf793a97573.png" style="width: 300px;" class="fr-fic fr-dib fr-fil">Canadian customers will automatically end up on this website if they are located inside Canada while they are browsing the website.&#xA0; You might end up on the American website if:&#xA0;1. You have a tool installed to hide your location or IP address (VPN) OR 2. You are on vacation or temporarily in the USA at the time of browsing the website&#xA0;If you are a Canadian customer and something doesn&apos;t look right to you, please check the top right corner of the website to ensure you are on the right version of the Silverts website.

Silverts has a dedicated website for Canadian customers. You can determine if you're on the Canadian site the following ways: 1. If you see /ca after silverts.com (silverts.com/ca)2. Prices on products will show the currency code CAD next to them 3.

Common Issues for Canadian Orders

Shopping Assistance

How to get a return label?

What is the returns process?

How to deal with damaged items in shipping

I received my return label but what is my RMA number?

Will UPS pickup my return package?

What is the return address for Canada?

What is the return address for the US?

Can I drop off to the depot?

Why is the refund less than the actual order?

Why do I not see a refund on my statement yet?

How many digits is the RMA/Return Number?

How do I find my return label online?

Common issues with returns

Returns and Exchanges

How do I get a Promo Code?

Is there a print catalog?

How to Redeem Reward Points

Can we pick up at your store?

How do I know if the size is correct?

How Long Does it Take to Get the Gift Card ?

How long do your specials run?

What forms of payment are accepted?

Will I be charged for duty as a Canadian customer?

Why do I have to pay for shipping?

Can I be billed or do I have to pay with credit card?

Is Silverts Really a Canadian Company?

Do you have a French speaking agent?

Why is the quantity of my item not available?

I didn't receive my $10 Promo Code

I am experiencing issues with placing my order

How do I know if my order went through?

Why is my promo code not working?

Where do you ship to?

I would like to unsubscribe

How Can I Make A Change To Items In My Cart

How Can I Find What I Want to Buy?

Do I Need an Account to Shop?

Nursing Home Facility Account Benefits

Is there a Black Friday Promotion This Year?

How do I change my account address?

How to sign up for an account

How to create a strong account password

Managing My Account

I forgot my promo code, can you apply it to my order?

When will my order ship

Why can I not cancel my order?

About missing tracking information

How does Silverts handle exchanges?

Why can't I see past orders in my account?

I need help making an order

Ordering

Shipping Times and Costs: Canada

Why Can't I Select Rush Shipping?

About undeliverable packages

Find a missing package that shows as delivered

Is my shipment late?

Shipping

Common Issues for Canadian OrdersUpdated a month ago