Shopping Assistance

Is there a print catalog?

The Silverts Catalog is going green! Please visit this page to see the latest edition.

Can we pick up at your store?

Unfortunately, we do not have a physical store. All orders are completed through our website and by telephone. We have a flexible return policy if there are any issues with the order. Our distribution center is in Brampton, Ontario.

How do I know if the size is correct?

To decide on the right size fit for you, please follow the size chart on our website. You can also view the size chart by clicking "View Size Chart" on the product's page. If you end up ordering the wrong size, don't worry, you can easily return it t

How long does it take to get the Gift Card?

If you purchased the gift card from the store, the gift card code will be sent to your email within 10 minutes of placing your order.

How long do your specials run?

The length of our specials varies. Stay in the loop and receive notice of the last day of a sale by subscribing to our emails. You can sign up by scrolling to the bottom of the site, and entering your email in the subscription bar.

What forms of payment are accepted?

Our payment options are: Visa, Master Card, Discover, Amex, Apple Pay, Google Pay & Shop Pay.

Will I be charged for duty as a Canadian customer?

No, You will not be charged any additional duty fees. The only cost is the standard shipping fee you select (Regular or Rush), and there are no surprise charges added to your order.

Why do I have to pay for shipping?

Our customers have to pay for shipping as part of our company's policy. Shipping fees help us ensure your order arrives quickly, safely, and without surprise costs.

Can I be billed or do I have to pay with credit card?

Payment can only be completed by credit card (Visa, MC, Discover, Amex). Billing is only applicable for nursing home accounts based on an existing agreement in place.

Is Silverts Really a Canadian Company?

Yes! As of November 2024, Silverts changed ownership through a management buyout and we are now 100% Canadian-owned (just as we were prior to November 2018). We’re so happy to be back home!

Do you have a French speaking agent?

Yes, we do have a French speaking agent. Please contact us at [email protected]

Why is the quantity of my item not available?

If you receive the error message regarding Quantity Not Available when adding to your cart, make sure to check that the size and color of the item match before determining if it is really out of stock. Please note that when a product runs out of stoc

I didn't receive my $10 Promo Code

If you were expecting a promo code after ordering but did not receive it, make sure you opt-in to receive promotional communications from Silverts when checking out. You can try to opt-in again by signing up for our newsletters. Also make sure to che

I am experiencing issues with placing my order

While we work to ensure that ordering from our website is as seamless as possible, we understand that you might encounter some errors during the checkout process. Here are some things to double-check:. Please note that when a product runs out of stoc

Common Issues for Canadian Orders

Silverts has a dedicated website for Canadian customers. You can determine if you're on the Canadian site the following ways: 1. If you see silverts.ca2. Prices on products will show the currency code CAD next to them 3. The country is also listed in

How do I know if my order went through?

You will receive an email confirmation and you will also see the order confirmation on the page after it's successful. Using an incorrect email address means the confirmation will not arrive.

Why is my promo code not working?

Promo codes come in from email and text messages - please check the fine print: For example the 10% promotion might only apply to orders over $100, or the coupon has expired.

Where do you ship to?

At the moment we only ship to the US and Canada. Orders to Alaska, Puerto Rico and Hawaii incur an extra shipping fee. We do not ship internationally outside of these regions. For more information, visit this page.

I would like to unsubscribe

To unsubscribe from emails, click the Unsubscribe link at the bottom of the last email you received from us or visit this link and enter your email address. As for the text messages, you may reply with the word STOP to the last text you received.

How Can I Make A Change To Items In My Cart

You can adjust the quantity and remove any item in your cart. The cart icon is at the top right of every page. Picked the wrong size/color?. If you notice any problems during the checkout process, you can correct them from the cart, then resume by cl

How Can I Find What I Want to Buy?

Browsing our online selection. On every page, there is a product search bar in the top right corner. You can use this to search for any product by keyword or product number. If you already know the product number, type it in the search bar to jump ri

Do I Need an Account to Shop?

No, Silverts does not require anyone to set up an account for online shopping. While our accounts offer benefits like making purchases easier and tracking orders, non-members are free to browse, choose, and buy products from our website. We value you

Nursing Home Facility Account Benefits

Do you work at a nursing home, long-term care facility, old age home, retirement home, or other residence for seniors or people with disabilities? Looking to make your residents' lives easier for them and their families? A nursing home account may be

Is there a Black Friday Promotion This Year?

Yes, we are excited to launch our Black Friday/Cyber Monday promotions on Monday, November 25th. Sign up here and be the first to know when the sale begins!

How do I determine the right shoe size?

You can find our detailed shoe size chart at https://www.silverts.ca/pages/shoes-sizes, including measurements and fit tips. If you're between sizes or unsure, we recommend sizing up to allow room for additional support.

How do I find the right bra size?

You can find our detailed bra size chart at https://www.silverts.ca/pages/bras-sizes, including measurements and fit tips. Need more help? Don’t hesitate to reach out, we’re always happy to assist!

Where can I find your size chart?

You can view our full size chart at https://www.silverts.ca/pages/size-chart

How can I check the gift card balance?

To check the gift card balance, visit this page: https://www.silverts.ca/tools/check-balance

What does “H” means in footwear sizing?

In our sizing system, “H” stands for half size. It helps you find a more precise fit—perfect if a full size feels just a little too tight or roomy.

Is your footwear machine washable?

Yes, our adaptive shoes are machine-washable! Just make sure to fasten the Velcro straps and place them in a mesh laundry bag. Wash on a gentle cycle with cold water and mild detergent. You can tumble dry on low or air dry. For best results, always c

Does Silvert’s Adaptive ship from Canada?

Yes! Silvert’s Adaptive now ships directly from our Canadian distribution center. This means faster delivery times, lower shipping costs, and an overall smoother shopping experience for our Canadian customers.

What are the benefits of Silvert’s Adaptive shipping from Canada?

By shipping from our Canadian distribution center, we can get your order to you faster and at a lower cost. It also allows us to provide better service and a more reliable delivery experience across Canada.

Has Silvert’s Adaptive improved shipping for Canadian customers?

Absolutely! With our new Canadian distribution center, shipping is quicker and more affordable, ensuring a better overall experience for our Canadian shoppers.

Which Shipping carrier do you use?

We partner with a variety of reliable courier services to ensure your order arrives on time.

How long will it take to receive my order?

Shipping times and rates depend on where you’re located.