Shipping times and rates depend on where you’re located:
Within Canada
Regular Shipping: 3–8 business days (rates start at $7, calculated by weight + destination)
Rush Shipping: 2–4 business days (rates start at $12, calculated by weight + destina

Shipping times and rates depend on where you&#x2019;re located:Within CanadaRegular Shipping: 3&#x2013;8 business days (rates start at $7, calculated by weight + destination)Rush Shipping: 2&#x2013;4 business days (rates start at $12, calculated by weight + destination)If you have any other questions, please contact us at 1-800-387-7088, we&#x2019;re always happy to help!

Shipping Times and Costs: Canada

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, it will be treated as a return. Our carriers will attempt to deliver your package, but may require pickup if this delivery fails. If t

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, it will be treated as a return.Our carriers will attempt to deliver your package, but may require pickup if this delivery fails. If the order is not picked up within a few days, it will be returned to us.Orders that are returned to us as undeliverable will be refunded.If you would still like to purchase undeliverable items, you are welcome to place a new order on our website.If it has been four weeks from the estimated delivery date and you haven&apos;t received confirmation of the return or refund, please contact us.Reasons for packages being marked undeliverable:<ul><li style="font-size: 14px; color: rgb(0, 0, 0);">Item is too big for a P.O. Box<ul><li style="font-size: 14px; color: rgb(0, 0, 0);">Some items are too big to ship to a P.O. Box and must be shipped to a street address.</li></ul></li><li style="font-size: 14px; color: rgb(0, 0, 0);">Incorrect Address<ul><li style="font-size: 14px; color: rgb(0, 0, 0);">If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.</li></ul></li><li style="font-size: 14px; color: rgb(0, 0, 0);">Address Format<ul><li style="font-size: 14px; color: rgb(0, 0, 0);">If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as &quot;P.O. Box&quot; followed by the number. Also, if you&apos;re a private mailbox holder (use a local commercial mail receiving agency), do not use &quot;Box&quot; for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than postal services.</li></ul></li><li style="font-size: 14px; color: rgb(0, 0, 0);">Failed Delivery Attempts<ul><li style="font-size: 14px; color: rgb(0, 0, 0);">Most of our carriers make up to three attempts to deliver a package. Unless required by you, it is generally up to the driver&apos;s discretion to determine whether a signature is required. After these attempts, the package may remain available for pickup up to a week. After this period, it will be returned to us.</li></ul></li><li style="font-size: 14px; color: rgb(0, 0, 0);">Damaged During Transit<ul><li style="font-size: 14px; color: rgb(0, 0, 0);">If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.</li></ul></li><li style="font-size: 14px; color: rgb(0, 0, 0);">Other Transportation Problems<ul><li style="font-size: 14px; color: rgb(0, 0, 0);">Packages can be sorted to the wrong carrier or labels can be damaged such that the carrier is unable to determine the correct delivery address.</li></ul></li><li style="font-size: 14px; color: rgb(0, 0, 0);">Refused by Recipient<ul><li style="font-size: 14px; color: rgb(0, 0, 0);">If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.</li></ul></li></ul>

About undeliverable packages

If your tracking information shows that your package was delivered, but you can't find it within 36 hours of expected delivery:. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. Wait 36 hours - in

If your tracking information shows that your package was delivered, but you can&apos;t find it within 36 hours of expected delivery:<ul><li style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0);">Verify the shipping address</li><li style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0);">Look for a notice of attempted delivery</li><li style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0);">Look around the delivery location for your package</li><li style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0);">See if someone else accepted the delivery</li></ul>Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.Wait 36 hours - in rare cases, packages may say delivered up to 36 hours prior to arrival.If your order is 36 hours past the expected delivery date, please&#xA0;<a href="https://www.silverts.ca/pages/contact-us">Contact Us</a>.

Find a missing package that shows as delivered

Expecting your order to arrive and it hasn't yet?Delivery estimates provided during checkout are based on adding our internal processing time for in stock orders plus the delivery time provided by our carriers. This transit time is calculated using b

Expecting your order to arrive and it hasn&apos;t yet? Delivery estimates provided during checkout are based on adding our internal processing time for in stock orders plus the delivery time provided by our carriers.&#xA0; This transit time is calculated using business days, meaning Saturday and Sunday don&apos;t count toward the transit time (unless we&apos;ve specifically offered a weekend delivery during checkout). Holidays are also taken into account when calculating the transit time.After an order has shipped, you can track your packages using the carrier&apos;s website with the tracking number provided to you.Note: If you live in an area experiencing a service delay (postal delays, courier delays, severe weather, natural disasters, unscheduled events, etc.), please add at least 3 to 7 business days to the estimated delivery date of your order.

Is my shipment late?

Canada Post is shipping again! Your orders will be delivered as usual, and you’ll receive tracking information once they’re on the way.
Please note that due to ongoing rotating strikes, some deliveries may experience delays. To help ensure the fastes

Canada Post is shipping again! Your orders will be delivered as usual, and you&#x2019;ll receive tracking information once they&#x2019;re on the way.Please note that due to ongoing rotating strikes, some deliveries may experience delays. To help ensure the fastest possible delivery, we recommend using a street address whenever possible. Orders with street addresses can also be shipped through trusted alternative couriers if needed.&#xA0;We&#x2019;re committed to getting your adaptive clothing and essentials to you as quickly and reliably as possible.

What to Know About Canada Post Delays

Silverts Canada

Shipping

How to get a return label?

What is the returns process?

How to deal with damaged items in shipping

I received my return label but what is my RMA number?

Will UPS pickup my return package?

What is the return address for Canada?

What is the return address for the US?

Can I drop off to the depot?

Why is the refund less than the actual order?

Why do I not see a refund on my statement yet?

How many digits is the RMA/Return Number?

Where can I find my return label?

Common issues with returns

Returns and Exchanges

Is there a print catalog?

Can we pick up at your store?

How do I know if the size is correct?

How long does it take to get the Gift Card?

How long do your specials run?

What forms of payment are accepted?

Will I be charged for duty as a Canadian customer?

Why do I have to pay for shipping?

Can I be billed or do I have to pay with credit card?

Is Silverts Really a Canadian Company?

Do you have a French speaking agent?

Why is the quantity of my item not available?

I didn't receive my $10 Promo Code

I am experiencing issues with placing my order

Common Issues for Canadian Orders

How do I know if my order went through?

Why is my promo code not working?

Where do you ship to?

I would like to unsubscribe

How Can I Make A Change To Items In My Cart

How Can I Find What I Want to Buy?

Do I Need an Account to Shop?

Nursing Home Facility Account Benefits

Is there a Black Friday Promotion This Year?

How do I determine the right shoe size?

How do I find the right bra size?

Where can I find your size chart?

How can I check the gift card balance?

What does “H” means in footwear sizing?

Is your footwear machine washable?

Does Silvert’s Adaptive ship from Canada?

What are the benefits of Silvert’s Adaptive shipping from Canada?

Has Silvert’s Adaptive improved shipping for Canadian customers?

Which Shipping carrier do you use?

How long will it take to receive my order?

Can you shop for multiple needs at once?

Do you accept doctor’s prescription for adaptive clothing?

Shopping Assistance

How do I change my account address?

How to sign up for an account

Managing My Account

I forgot my promo code, can you apply it to my order?

When will my order ship

Why can I not cancel my order?

About missing tracking information

How does Silverts handle exchanges?

Why can't I see past orders in my account?

I need help making an order

How long does it take to receive the gift certificate I purchased online?

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