About undeliverable packagesUpdated a month ago

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, it will be treated as a return.

Our carriers will attempt to deliver your package, but may require pickup if this delivery fails. If the order is not picked up within a few days, it will be returned to us.

Orders that are returned to us as undeliverable will be refunded, except for any shipping charges, which are non-refundable.

If you would still like to purchase undeliverable items, you are welcome to place a new order on our website.

If it has been four weeks from the estimated delivery date and you haven't received confirmation of the return or refund, please contact us.

Reasons for packages being marked undeliverable:

• Item is too big for a P.O. Box
  • Some items are too big to ship to a P.O. Box and must be shipped to a street address.
• Incorrect Address
  • If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.
• Address Format
  • If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box.
    To ensure that such packages are routed through the proper carriers, please enter the box number as "P.O. Box" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than postal services.
• Failed Delivery Attempts
  • Most of our carriers make up to three attempts to deliver a package. Unless required by you, it is generally up to the driver's discretion to determine whether a signature is required. After these attempts, the package may remain available for pickup up to a week. After this period, it will be returned to us.
• Damaged During Transit
  • If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.
• Other Transportation Problems
  • Packages can be sorted to the wrong carrier or labels can be damaged such that the carrier is unable to determine the correct delivery address.
• Refused by Recipient
  • If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.